Refund policy
Return and Refund Policy
At Let’s Shine Wellness, we want you to love your hair care experience. If something isn’t right, we’re here to help.
Eligibility for Returns & Exchanges:
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You may request a return or exchange within 7 days of delivery.
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Items must be unused, unopened, and in original packaging.
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Proof of purchase (order number or confirmation email) is required.
Non-Returnable Items:
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Opened, used, or damaged products (unless they arrived damaged or defective).
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Sale or promotional items.
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Unauthorized returns.
Damaged or Defective Products:
If your order arrives damaged or defective, contact us within 7 days of delivery at support@letsshinewellness.com with your order number and photos. We’ll arrange a replacement or refund after review.
Return Process:
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Email us at support@letsshinewellness.com with your order number and reason for return.
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Wait for return authorization and shipping instructions.
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Customers are responsible for return shipping unless the item was damaged or incorrect.
Refunds:
Once your return is received and inspected, your refund (if approved) will be processed to your original payment method within 10 business days. Original shipping charges are non-refundable.