Refund policy

Our Guarantee
We want you to love your hair care ritual. If you're not satisfied with your Let's Shine Wellness product, we'll make it right - even if you've opened and used it.

30-Day Guarantee
You have 30 days from the date of delivery to request a refund or exchange. Because hair needs time to respond to a new routine, we recommend giving a product at least 2 weeks of consistent use before deciding - but the choice is yours.

  • Refunds are available on opened and unopened products.
  • One refund per product per customer, per household.
  • Products must be at least half-remaining to be eligible (this helps us keep the guarantee sustainable while still letting you genuinely try it).
  • To request a refund or exchange, email us at support@letsshinewellness.com with your order number and, if possible, a quick note on what didn't work for you - this helps us improve.

How Refunds Are Processed
Once your request is approved, we'll process your refund to your original payment method within 5–7 business days. You'll receive an email confirmation once it's on its way.

Shipping Costs
Original shipping charges are non-refundable, except in cases where we made an error (wrong or defective item shipped). If a refund is approved for an opened/used product, we do not require the item to be shipped back - just get in touch and we'll take it from there. For unopened items, we may request the item be returned; in that case, return shipping is the customer's responsibility unless the item was defective or incorrect.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and a photo of the item. We'll send a replacement or full refund, including shipping costs, at no charge to you.

Sale & Clearance Items
Only regular-priced items are eligible for our 30-Day Guarantee. Clearance and final-sale items are not eligible for refund unless defective or damaged upon arrival.

Gifts
If your item was marked as a gift when purchased and doesn't arrive in time for the occasion, contact us - we're happy to help make it right.

Questions?
Reach out anytime at support@letsshinewellness.com - we're a small, family-run team and we read every message ourselves.